Transit Damage, Replacement & Refund Policy

At Winshya Stories, every piece of jewellery is carefully checked and packed before it reaches you. However, we understand that things can occasionally go wrong during transit. If your order arrives damaged or you receive an incorrect item, we're here to help make things right.

1. What to Do If Your Order Arrives Damaged

Please record an unboxing video when opening your parcel. This helps us verify any transit damage or incorrect items and resolve your concern as smoothly as possible.

To help us assist you, please ensure that:

• The video begins before you open the outer courier packaging.
• The recording continues without any cuts, pauses, or breaks.
• The jewellery and any visible damage are clearly shown in the video.

Please retain the original packaging until your concern has been resolved.

2. Replacement and Refund Process

If your jewellery arrives damaged during transit or you receive an incorrect product, please contact us with your unboxing video and order details within 48 hours of receiving the parcel.

Step 1: Contact Us

Email us at winshyastories@gmail.com with your order details, a description of the issue, and the unboxing video.

Step 2: Return the Item

Once the issue is verified, please arrange to send the product back to us within 48 hours of receiving your order and share the shipment tracking details with us.

Step 3: Receive Your Resolution

• Replacement available: We'll dispatch a replacement once we receive the returned product.
• Replacement unavailable: If the product is out of stock, we'll initiate a refund instead.
• Shipping charges: If shipping charges were collected during checkout, these will be refunded in the event of verified transit damage or an incorrect item. If your order qualified for free shipping, the return courier charges will be borne by you, while the replacement product will be shipped free of charge.

Refunds will be processed through the original payment method. Once initiated, the amount generally takes 2–4 business days to reflect in your bank account, although the actual time may depend on your bank or payment provider.

3. A Few Things to Keep in Mind

Product Colours and Appearance

All our product photographs are taken in-house in natural light without editing. However, colours may appear slightly different depending on your device's screen resolution, colour settings, and brightness.

The Beauty of Handmade Jewellery

Many of our pieces are handmade, making each one unique. Minor variations in stone size, settings, and other small details are part of the handmade process and are not considered product damage.

When Returns or Exchanges Are Not Accepted

We're unable to offer refunds or exchanges for personal preferences, including:

• Jewellery that is not to your liking after delivery.
• Items that have already been worn.
• Fit or comfort preferences.
• Differences in perceived size, weight, or appearance.
• Discount codes not applied at checkout or discounts not availed of at the time of purchase.

A Note About Earring Stems and Loose Stones

Some earring stems may be intentionally bent to help prevent transit damage. Occasionally, a stone may become detached during transit and can be reattached using fabric glue. Such cases will not be considered product damage under this policy.

Complimentary Accessories

Back ropes, earring backs, and certain additional items may be provided free of charge. Replacements will not be provided if these complimentary items are missing or damaged.

4. We're Here to Help

We want your experience with Winshya Stories to be as special as the jewellery you choose. If you have any questions or need assistance with an order, please reach out to us at winshyastories@gmail.com. We'll be happy to help.

Winshya Stories — WEAR YOUR STORY.